Improving Developer Support for Camera Kit
I believe Snap’s Camera Kit, both on App and Web, is an exceptional product. Its accessibility and stability are truly world-class, making it a valuable tool for developers.
However, I’ve noticed that the support for developers could be improved. For instance, there seem to be fewer responses from Snap employees in the Discord channel, and the app review time, which is typically expected to take 3-5 days or up to a week, has now stretched to over a month. This can be challenging for developers working on high-value projects.
I sincerely hope that more support can be provided to developers to ensure a smoother experience for all parties involved. Thank you for your consideration.
David
shared this idea
Thank you for sharing your experience with Camera Kit. We truly appreciate you taking the time to provide this feedback. We hear you loud and clear about the need for more timely support and faster app reviews. We know there's room for improvement, and we're committed to doing our best to help while working within our current resources.
To address this, we're bringing back our Camera Kit Monthly Office Hours! This will be a monthly, open-mic style session where you can drop in and chat directly with our engineering team. It's a great opportunity to get your questions answered, work through technical issues, and share product feedback or feature requests. The upcoming one is next Wednesday! You can sign up here: Camera Kit Office Hour - August 2025
We see this as a great first step, and we'll continue to listen to your feedback as we move forward. You can find all the details for these monthly events in the Events section of our Discord channel. We hope this helps and look forward to seeing you there.
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Adminstvnxu
(DevRel, Snap, Inc.)
commented
Hi David. First, I am sorry for our poor support experience here. Second, thank you so much for sharing this feedback. We will get on this ASAP for Q4. Meetings to put together a plan starts next week and you'll see all the things you've called out be improved over the next few weeks for a smoother experience.
Please continue to share us your feedback here if you still feel we're missing the mark by the second week of Nov.
Appreciate you and the community!