Improving Developer Support for Camera Kit
I believe Snap’s Camera Kit, both on App and Web, is an exceptional product. Its accessibility and stability are truly world-class, making it a valuable tool for developers.
However, I’ve noticed that the support for developers could be improved. For instance, there seem to be fewer responses from Snap employees in the Discord channel, and the app review time, which is typically expected to take 3-5 days or up to a week, has now stretched to over a month. This can be challenging for developers working on high-value projects.
I sincerely hope that more support can be provided to developers to ensure a smoother experience for all parties involved. Thank you for your consideration.
David
shared this idea
Hi David.
First, I am sorry for our poor support experience here. Second, thank you so much for sharing this feedback. We will get on this ASAP for Q4. Meetings to put together a plan starts next week and you'll see all the things you've called out be improved over the next few weeks for a smoother experience.
Please continue to share us your feedback here if you still feel we're missing the mark by the second week of Nov.
Appreciate you and the community!
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Adminstvnxu
(DevRel, Snap, Inc.)
commented
Hi David. First, I am sorry for our poor support experience here. Second, thank you so much for sharing this feedback. We will get on this ASAP for Q4. Meetings to put together a plan starts next week and you'll see all the things you've called out be improved over the next few weeks for a smoother experience.
Please continue to share us your feedback here if you still feel we're missing the mark by the second week of Nov.
Appreciate you and the community!