Lens categories not applying after publishing (Primary & Secondary remain blank)
For the past ~3 months, I’ve been consistently facing an issue where lens categories are not applied after publishing.
Regardless of the lens type (Game, 3D, ML, or Beauty), both Primary and Secondary categories remain blank on the published lens, even though the lens is live and public.
This impacts:
Lens discovery and reach
Proper placement in the Games category
Fullscreen game UX for game-based lenses
Because of this, game lenses are not reaching the intended audience, and overall views have dropped significantly.
This issue is occurring across multiple lenses, not just one, and seems to be unrelated to the lens content itself.
Attaching screenshots for reference.
Would really appreciate this being looked into or prioritized, as correct categorization is critical for publishing and discovering game lenses.
Screenshot attached showing published lens with blank Primary & Secondary categories.
Hey Gulam,
We are looking into this.
Can you send some of your lens examples that we can look at?
Thanks