Lens categories not applying after publishing (Primary & Secondary remain blank)
For the past ~3 months, I’ve been consistently facing an issue where lens categories are not applied after publishing.
Regardless of the lens type (Game, 3D, ML, or Beauty), both Primary and Secondary categories remain blank on the published lens, even though the lens is live and public.
This impacts:
Lens discovery and reach
Proper placement in the Games category
Fullscreen game UX for game-based lenses
Because of this, game lenses are not reaching the intended audience, and overall views have dropped significantly.
This issue is occurring across multiple lenses, not just one, and seems to be unrelated to the lens content itself.
Attaching screenshots for reference.
Would really appreciate this being looked into or prioritized, as correct categorization is critical for publishing and discovering game lenses.
Screenshot attached showing published lens with blank Primary & Secondary categories.
Gulam Ahmad Raza
shared this idea
Hey Gulam,
We are looking into this.
Can you send some of your lens examples that we can look at?
Thanks
-
Paula Casado
commented
Hey,
I’ve noticed recently that some of my lenses are not being categorized correctly. I tried adding instructions on the main screen — and while this worked for some lenses, it didn’t for others.
I’m leaving a few examples below:
1. A tap-based game where you perform actions without getting caught. It was categorized as Camera Style, which doesn’t really fit the experience. It’s especially important for this lens to be categorized correctly, since it needs to be shown in full screen while playing.
2. Two other game lenses, such as do your skincare and save the dog. These are drag-and-drop games where objects must be placed in the correct order. They were also categorized incorrectly, and one of them wasn’t categorized at all.
I feel this type of lens still falls under the game category, possibly puzzle. If that’s not the right fit, maybe beauty or a similar category would make more sense.
I’m happy to answer any questions if it helps clarify this!
